The method you used is not compatible with our new platform, so we need to setup accounts manually. We receive the information and we process account setup as soon as we get it. This usually takes 24 hours for you to be able to access your account.

Yes, you get credit for any downtime you experience, we usuall add more days to your paid term.

You can try and log into your account after 24 hours have passed. We also send an email indicating your account is active and ready for use. Please check your inbox or spam mail for our emails.

You can contact us and we will take a look at any issue preventing you from accessing the website.